Our Process: IT Solutions Built for Business Success
1. Discovery & Goal Alignment
Whether you're launching a new business, facing technical challenges, or managing multiple locations, we start with a conversation to understand your operations, current IT environment, and long-term goals. Our goal is to align technology with your business or practice objectives from day one.
2. Tailored Solution Design
Just as you map out key business initiatives or walk a patience through a treatment plan, we’ll deliver a customized IT strategy built around your specific needs. Our solutions are designed to resolve issues, improve efficiency, and support sustainable growth.
3. Personalized Onboarding
Every business and practice operates differently. Our onboarding process ensures we understand your workflows, systems, and team structure so we can implement solutions that are effective, efficient, and scalable.
4. Ongoing Support & Strategic IT Guidance
We’re more than just a support provider—we’re a strategic partner. From rapid troubleshooting to forward-thinking advice, we’re here to keep your systems secure, reliable, and aligned with your evolving needs.
5. Clear, Flexible Pricing
We’ll walk you through our pricing options to find the right fit for your business. Want a preview? Visit our [Pricing Page] to learn more.
TRUE STORY
A Holiday Cyberattack
On Christmas Eve, one of our high-profile clients—a respected medical professional—was the target of a sophisticated cyberattack. It began with failed attempts to breach their business systems, which were successfully blocked by our security controls.
But the attackers didn’t stop there.
They pivoted to the client's home network.
Using publicly available information, they located the residence and exploited a standard cable modem provided by a well-known ISP. The setup seemed harmless: a basic modem and Wi-Fi extenders. But it wasn’t secure.
How the Attack Unfolded:
- The modem’s default admin password had never been changed.
- Attackers likely used insider knowledge or common exploits to gain remote access.
- Once inside, they monitored traffic, identifying banking sites, device types, and online behavior.
Then came the critical breach:
- The client’s mobile numbers were ported to burner phones.
- Password resets were triggered across bank accounts.
- With control of the phone number, the attackers intercepted all authentication codes.
- Within minutes, bank accounts were accessed and funds withdrawn.
The first sign of trouble? The client's phone suddenly stopped working. A call to the mobile provider revealed the full extent of the breach—identity theft and financial compromise.
Thanks to fast action and coordination with the ManagePointe MSP team and authorities, much of the loss was recovered. We’ve since fully secured the client’s home network.
But this is a growing threat—and it’s not limited to high-profile individuals.
It’s Happening to Everyday Users
Just this week, a colleague clicked “Forgot Password” on a website. The reset code was sent to his old number—now reassigned to someone else. Because he hadn’t updated his information, he lost access to his account.
Stay safe, stay aware.
Warm regards,
James W. Rotondo
CEO & President
ManagePointe MSP Services, Inc.
How to Protect Yourself, Your Family & Your Business:
- Change Default Router Passwords – Especially on ISP-provided equipment
- Verify Your Mobile Numbers – Make sure all your accounts have current, secure contact info.
- Install a Home Firewall – Don’t rely solely on your modem or extender setup.
- Monitor Account Activity – Set alerts and regularly review your accounts.
- Be Cautious with Tech Support – In some cases, support personnel may retain backdoor access.
Final Thought: Stay Ahead of the Threat:
Cybercriminals are evolving—faster, smarter, and more targeted than ever. But with proactive security and the right safeguards, you can stay one step ahead.
If you’d like help reviewing your home or office setup, or need guidance choosing secure hardware, we’re here to help.